The National Hajj Commission of Nigeria (NAHCON) has introduced a cloud-based call centre system aimed at improving support services for Nigerian pilgrims during the 2026 Hajj exercise in Saudi Arabia.
The facility was unveiled in Makkah, where NAHCON’s Head of ICT, Shehu Raji, explained that the platform would allow pilgrims to make and receive calls directly for assistance and inquiries.
According to him, the system is designed to provide real-time tracking of incoming, missed, and unattended calls through a dedicated monitoring dashboard.
Raji stated that the centre currently operates with five functional workstations, with plans for expansion whenever operational needs arise.
He noted that the initiative reflects the commission’s determination to improve service delivery and ensure the welfare of pilgrims throughout the Hajj period.
Pilgrims were encouraged to use the call centre to report challenges related to accommodation, feeding, transportation, health services, and other welfare matters.
The dedicated contact lines provided for the service are +966565460059 and +966568608760.
Raji further disclosed that NAHCON would distribute stickers and information cards carrying the contact details at pilgrims’ accommodation centres and other key locations in Makkah, Mina, and Arafat.
He added that the introduction of the digital support platform is part of broader efforts to ensure a more efficient and seamless Hajj experience for Nigerian pilgrims.